Shops Away instore offers enable you to collect Virgin Points for spend at participating retailers when directly in their stores, by registering your payment cards to your Flying Club account and using a registered card to make the purchase. You will easily be able to see which retailers are participating through the Shops Away website
To collect Virgin Points with a instore retailer, simply login to your Flying Club account, click on instore and then use the ‘register card’ functionality to register up to 10 of your payment cards, which will be registered to your Flying Club account.
You only need to do this once and you can add or delete cards at any time. You will be able to see which retailers are participating and what their current offers are on the Flying Club website.
Then just use one of your registered payment cards for a qualifying purchase and we will do the rest. Please allow up to 24 hours for your card(s) to register before making your first purchase using that card.
We use your registered payment cards to track your spend in participating retailers to determine whether you are eligible to earn Virgin Points. This avoids you needing to show a coupon, voucher or your or providing your Flying Club membership number to the retailer.
Once logged in to your Flying Club account, using the register card function you will be able to register up to 10 payment cards in your Flying Club account.
You will be able to register UK issued credit and debit cards bearing the Visa, American Express, MasterCard or Maestro symbols. Some instore offers may only be available on specific card types and these will be shown within the offer conditions.
Your card details will be kept secure. We will not be taking any payments from registered cards and the storage of your cards will fully conform to
Payment Card Industry (PCI) data standards. For more information about PCI standards view our privacy policy.
It will take up to 24 hours for a payment card registered on the Shops Away site to be registered to your Flying Club account.
The participating retailers and current offers will change from time-to-time and can vary by individual. So we suggest you regularly login to Shops Away to see which offers are currently available to you.
Using the 'edit cards' function on the website, you can add, amend or delete the payment cards that are registered to your Flying Club account. You can have a maximum of 10 cards registered at any time.
Typically, a qualifying instore transaction will show in your Flying Club account as 'pending points’ within 7 days of the transaction. It will then take up to a further 45 days for the points (or 90 to 120 days from the last day of your stay on hotel & travel bookings or policy, contract or subscription start date) you have earned to move from 'pending' to 'approved' and show in your Flying Club account.
Virgin Points collected through instore offers may take up to 52 days after the date of your purchase to appear in your Flying Club account although they should show as ‘pending points’ in your Shops Away account within 7 days of purchase.
If you returned an item and received a refund, the points collected will be removed from your Flying Club account. To collect points for instore offers, you must first have registered the payment card that you used to make the purchase, up to 24 hours prior to purchase. You might not earn Virgin Points if the same payment card is registered with another ‘card-linked offer’ programme. To avoid this, ensure that you delete or remove the card from any other ‘card linked offer’ programmes and re-register the same payment card again with Shops Away instore.
If you can't see your points in your account 52 days after your purchase, please complete the 'Missing Points’ form by logging in and clicking the Missing Points link. It may also be necessary for you to provide a scanned copy of your store receipt.
